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denisefromcheverly
User level: Level 1 (5 points)

Phone's on, but screen's black

My iPhone 14 Pro is turned on -- it's making sounds, and I could hear the phone ring a little while ago -- but the screen is black. All of the articles and videos that address a black screen assume that the phone itself isn't working, but that's not true in my case. I can't call Apple for help with no phone, and they appear to have eliminated the chat function. Please help!


Posted on Sep 23, 2026 8:51 AM

4 replies

denisefromcheverly Author
User level: Level 1 (5 points)

Sep 23, 2026 5:28 PM in response to denisefromcheverly

FYI, I went to the Apple Store and they told me my display is dead. Waiting for them to get a new one in stock so they can install it. If anyone else has a similar problem, the display may be your issue.

razmee209
User level: Level 10 (205,348 points)

Sep 23, 2026 9:51 AM in response to denisefromcheverly

denisefromcheverly wrote:
My iPhone 14 Pro is turned on -- it's making sounds, and I could hear the phone ring a little while ago -- but the screen is black. All of the articles and videos that address a black screen assume that the phone itself isn't working, but that's not true in my case. I can't call Apple for help with no phone, and they appear to have eliminated the chat function. Please help!

This article Restart an unresponsive iPhone - Apple Support

denisefromcheverly Author
User level: Level 1 (5 points)

Sep 23, 2026 11:03 AM in response to razmee209

Thanks, but this article didn't help me. It assumes that the phone isn't working. It is. The phone refuses to respond to buttons. I'm going to go to the Apple Store and throw myself on their mercy.

Originally posted at discussions.apple.com/thread/256363529