User level: Level 1 (9 points)Received my new apple iphone 18 pro max burgundy around camera back case got discoloration. This is a manufacturing defect? What options I have other than going Apple Store to check it out?
[Edited by Moderator]
Posted on Sep 23, 2026 7:15 AM
User level: Level 2 (340 points)Sep 23, 2026 12:17 PM in response to Kright
It's nothing more than body oil from your fingers, which is why it doesn't appear close to or between the raised lenses. I had the same situation and it easily comes off with an alcohol wipe, like you use to clean eyeglasses. It will be a never ending battle. It's not a defect, but if it bothers you, then you need to return it within 14 days of purchase and buy another color.
User level: Level 8 (43,489 points)Sep 23, 2026 3:41 PM in response to Kright
If you’re not happy w/ your purchase, return it for a refund.
Apple is a premium product and they genuinely want you to be completely happy w/ your purchase.
That’s precisely why the 14-day policy exists.
You’ll not get any “pushback” from Apple personnel for returning the device.
Returns & Refunds - Shopping Help - Apple
User level: Level 10 (85,896 points)Sep 23, 2026 7:26 AM in response to Kright
Discussions with Apple, either in person or electronically, are your only options. Apple will not see your concern here.
If you bought directly from Apple, either in one of their physical stores or the Apple Online Store, you have 14 calendar days to return the phone with no questions asked. If you bought from a reseller or carrier, their return policies apply.
I cannot tell enough from the image to judge the nature of the discoloration. Some need s to do a physical exam.
User level: Level 9 (74,110 points)Sep 23, 2026 7:21 AM in response to Kright
I would go to the store if I where you
User level: Level 1 (9 points)Sep 23, 2026 7:25 AM in response to WheelieNick
Yeah I have a booking on earliest Sunday. But was very sad that this quality issue was not properly addressed before packing. A lot of people starting to highlight this discolouration.
User level: Level 1 (9 points)Sep 23, 2026 3:19 PM in response to Blue_27
I had tried your proposed Alcohol wipes and even ipa with microfibre cloth. It doesn’t removed and it will come back.
User level: Level 2 (340 points)Sep 24, 2026 8:56 AM in response to Kright
Sorry that didn't help you. After cleaning mine with a wipe, I ran my finger over a small area and you can see discoloration from the oil from my fingertip.
Originally posted at discussions.apple.com/thread/256363474