When are you people going to fix this problem with the iPhone 18 pro and the iPhone 18 pro max

LisaG32 wrote:

When are you people going to fix this issue with the iPhone 18 pro max my new phone is stuck in sos mode but when I go to settings it is off I can’t call out or anything on just on my social media I can use it

this is the second iPhone I got that is giving me trouble yall need to get y’all’s stuff together and fix this issues Apple yall will lose customers

When are you going to understand that we people are users on this user to user only forum. We "people" aren't in any way associated with Apple.

I have no issues with SOS on an iPhone 18 Pro or 18 Pro Max, so I'm not sure what it is you think Apple needs to fix. Most people don't have any issues. If they did, this would be reported on the nightly news and this forum would be blown up with people complaining, but neither is the case.

If you don't have cellular service, which is what SOS means, then it's your carrier you need to get help from. Apple doesn't sell, nor deliver cellular service to iPhones. Carriers do. Contact your carrier.

Contact your carrier. The phone is not the issue, it is the provisioning of the SIM where you are running into trouble and also why you see the problem on multiple phones. Nobody here can do that for you, and Apple does not provide cellular service to your phone.

Most who have experienced that were using AT&T, is it the same for you? Escalation through AT&T will solve the problem, but their first tier support have not been very helpful.

If you bought the phone from Apple, you have 14 days to return it and get your money back. You are then free to get a replacement iPhone or use the money to buy something else.

When are you people going to fix this issue....

Us people are not Apple. We are users on this user-to-user site......just like you.

Apple is not here. They will not see your post or reply.

It's an AT&T issue. Other carriers are not having the same problem.

Joeski53 wrote:

Of course its apples fault as not is this happening on Att but on Verizon I have over ten hours back and forth from apple to Att they gave me one replacement phone but the second time gave me the cold shoulder as it’s a money problem as I got 6 days to return the phone but Att said working on fix could fix in 48 hours hopefully this is true waiting for it to happen

So you have AT&T or Verizon? You said back and forth over ten hours with AT&T. What does that have to do with Verizon. Apple doesn't provide cellular services. Carriers do. If AT&T can't fix their issue, Apple can't fix it for them.

And just and FYI, I'm on AT&T on iPhone 18 Pro and 18 Pro Max. No issues with cellular service on either phone, both on AT&T.

I’m also experiencing SOS modes and low bars. I don’t think it’s my carrier. We’ve tried resetting the network, putting a new ESIM (3 times), I think it’s a bug that needs an update. I too have the 18pro. It’s also not the first time this has happened. iPhone 14 had the same issues

Da1an0nlyG0DJC wrote:

There have been multiple people, lots of people on Reddit complaining. I’m also one of them.

Yes, AT&T is certainly having some issues with the new phone. Complain to AT&T. It's not an Apple issue.

Of course its apples fault as not is this happening on Att but on Verizon I have over ten hours back and forth from apple to Att they gave me one replacement phone but the second time gave me the cold shoulder as it’s a money problem as I got 6 days to return the phone but Att said working on fix could fix in 48 hours hopefully this is true waiting for it to happen

LisaG32 wrote:

And by the way I tried everything yall said to do and nothing happened just stuck in sos mode

Just a word of advice for when you are looking for help ... saying you tried "everything" does not help us help you. We have no idea what you mean by "everything," so we hesitate to suggest anything, in case we are offering things you have already tried. It helps even if you just do a quick bullet point list of what you have tried.

And by the way I tried everything yall said to do and nothing happened just stuck in sos mode

There have been multiple people, lots of people on Reddit complaining. I’m also one of them.

If users really have "tried everything", then the situation must be hopeless.