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agabekvlog
User level: Level 1 (4 points)

Unable to receive verification code for iCloud account on new iPhone

Hello Apple Support,

I recently purchased a new iPhone, but I am unable to sign in to my (***) iCloud account because I no longer have access to my old phone. Therefore, I cannot receive the verification code on my trusted device.

I tried using the alternative verification options and requested a verification code via SMS and phone call to my registered trusted phone number. However, I am not receiving either the SMS code or the automated phone call.

I have already checked my SMS spam/junk folders and contacted my mobile carrier. They checked the issue and confirmed that there are no problems on their side and that my phone number is working correctly.

Could you please help me regain access to my iCloud/Apple Account and advise me on what I should do next?


Thank you for your assistance.


[Edited by Moderator]

Original Title: Support

Posted on Sep 23, 2026 6:00 AM

1 reply

TheLittles
User level: Level 10 (211,627 points)

Sep 23, 2026 2:42 PM in response to agabekvlog

"Unable to receive verification code for iCloud account on new iPhone: [...]I have already checked my SMS spam/junk folders and contacted my mobile carrier. They checked the issue and confirmed that there are no problems on their side and that my phone number is working correctly. Could you please help me regain access to my iCloud/Apple Account and advise me on what I should do next?"

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Contact Apple Support.


Unlocking Your Locked Apple Account:

Observing your post, it appears that you are unable to access your Apple Account, being that it has become locked from too many unsuccessful login attempts. So, if that is the case, here is the information to use:


See if this Helps: If your Apple ID is Locked or Disabled - Apple Support


Use an Apple Account Recovery Key:

Did you ever set up an a Recovery Keyfor your Apple Account? If so, use it. In not, then take thins as a learning experience, knowing to always create one to be able to use in instances such as this.


If that is of no success, then give Apple a Direct Call:

Contact Apple Support. No one here has access to your account information (and that is a good thing, BTW). So, contact them, seeing they can assist you over-the-phone They’ll know why this occurred and will run you right through how to fix. If you need to, you can show this to Apple Support by hovering your iPhone over what you are seeing while on speakerphone with the Camera App onen. In doing so, the Apple Rep will see this firsthand from YOUR perspective. Use my User Tip: Screensharing your iPhone to Converse with Apple Support: - User Tip

Contacting Apple:

Originally posted at discussions.apple.com/thread/256363441