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søren212
User level: Level 1 (4 points)

Apple TV app keeps logging me out every time I turn off my TV

Hi, I am having an issue where every time i turn off my LG TV, I get logged out of the Apple TV app, and it resets a lot of the settings, if I have changed the language in the app to Danish, or made a custom subtitles, they'll just be gone next time I log in. I have tried reinstalling the app, removing all devices but my TV from my account, logging out of all browsers in the settings of the browser version of the app. I don't know what else to try.

Posted on Sep 23, 2026 6:10 AM

4 replies

vazandrew
User level: Level 8 (41,662 points)

Sep 23, 2026 12:55 PM in response to søren212

Maybe it's a bug related to the app on LG TV. Contact Apple support and see what they have to say.

Saegzz
User level: Level 3 (645 points)

Sep 23, 2026 6:16 AM in response to søren212

This was happening to me when I first subscribed to AppleTV but now it’s stopped. Are you a new subscriber to AppleTV?

søren212 Author
User level: Level 1 (4 points)

Sep 23, 2026 7:58 AM in response to søren212

Yes, i am

Saegzz
User level: Level 3 (645 points)

Sep 23, 2026 8:59 AM in response to søren212

Interesting. I had same experience for first couple weeks of subscribing. Now everything is ok

Originally posted at discussions.apple.com/thread/256363437