Unable to receive two-factor authentication verification code – no other trusted device

Hi,

I’m unable to sign in to my personal Apple Account because I cannot receive the two-factor authentication verification code.

My MacBook is my only Apple device. I was previously signed in to this Apple Account on the MacBook, but I signed out and now I cannot sign back in.

I still have access to my trusted phone number and can receive normal calls and SMS messages. However, when I request the Apple verification code by SMS or phone call, I do not receive it.

After trying again, Apple now displays:

“Verification codes cannot be sent to this phone number at this time. Please try again later.”

I do not have another trusted Apple device where I can obtain a verification code.

I am currently posting this using a different Apple Account because I cannot access the affected account.

What is the recommended way to regain access in this situation? Is there a way to resolve the verification-code delivery issue without starting full account recovery?

Thank you.

Posted on Sep 23, 2026 4:00 AM

1 reply

WheelieNick

Level 9 (74,110 points)

Sep 23, 2026 4:10 AM in response to thilanka_97

Hi there

Please try this

Wait out the lockout: The error message usually means Apple's system temporarily blocked your phone number due to too many failed requests. Wait at least 24 hours without requesting new codes before trying again.
Check carrier blocking: Ensure your mobile provider does not block short-code text messages or automated calls from Apple. Contact your carrier to verify that short-code messaging is enabled on your line.
Tackle network issues: Restart your MacBook and check your internet connection. If your phone uses a physical SIM card, take the SIM card out and reinsert it, then restart your phone to refresh network registration.
Try the web interface: Go to the Apple Account Portal using a private/incognito browser window on your MacBook to attempt the sign-in and code request fresh.

Alternative Options

Use a Recovery Key: If you previously generated a custom Recovery Key for your Apple Account when setting up two-factor authentication, you can enter that key instead of a verification code.
Use an Apple Store or Friend's Device: You can log in temporarily using the Apple Support app on a family member's or friend's iOS device, or visit an Apple Store to use an in-store device to generate a code or secure your account.