Please reset my Apple ID balance so I can change my country or region.

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…

Contact Apple for support and service

Also if you are changing regions take a look through this article as well…

Change your Apple ID country or region - Apple Support

~Katana-San~

Sorry, but this is a user to user forum, and we can not access your personal data to clear your Apple Account balance.

You will have to contact the official Apple Support about that and ask them to do that.

Contact Apple Support - Apple Support

Or you can spend the remaining balance to buy an app or content from Apple, which costs slightly more than the remaining Apple Account balance, so that your secondary payment method will be used to charge you for the rest of the payment.

In case you haven't already, take a look at this article, to make sure you have completed all steps to be able to change the region successfully:

Change your Apple Account country or region - Apple Support

Welcome and thank you for reaching out. 🤗

1. Purchase something from the App Store at a cost greater than your balance. This is the quickest option.
2. If you are unable to spend the remaining balance, then contact Apple Support to request a reset of your account balance to zero.
3. If you need to change your region, then click ▶︎ Change Region for step-by-step instructions.

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer