User level: Level 1 (4 points)Hi, my son has been locked out of his iPhone 16, he can’t remember his passcode and his Apple password. He has an iPad linked to his account and the number on his account is mine we have tried everything even account recovery but no luck. What can I do thanks
Posted on Sep 22, 2026 11:13 PM
User level: Level 10 (93,009 points)Sep 23, 2026 1:03 AM in response to Kellie-84
Did you follow the steps mentioned in this related article to reset the Apple Account password?
If you forgot your Apple Account password - Apple Support
The code for the Lock Screen can be reset directly on the device:
And the Account Recovery process is described here:
How to use account recovery when you can’t reset your Apple Account password - Apple Support
Originally posted at discussions.apple.com/thread/256363224