Level 1 (24 points)

WhatsApp Status music stops after 5 seconds on iPhone 16

I am using an iPhone 16 with iOS 26.7 and WhatsApp version 26.36.74.

I have been experiencing an issue with WhatsApp Status music since I purchased this iPhone.

Whenever I view a WhatsApp Status containing a song/music, the music plays normally for approximately 5 seconds and then completely stops, while the Status/video continues playing normally.

This happens consistently with Statuses containing music. Some normal Statuses without music work correctly.

I have already tried:

* Restarting the iPhone

* Offloading and reinstalling WhatsApp

* Turning Bluetooth off

* Testing both Wi-Fi and mobile data

* Checking the volume/audio settings

The issue still occurs.

Please investigate this as a WhatsApp iOS Status music playback bug. My device is iPhone 16, iOS 26.7, WhatsApp 26.36.74.

Posted on Sep 22, 2026 8:47 PM

2 replies

Kurtosis12

Level 10 (82,568 points)

Sep 22, 2026 10:17 PM in response to SrinivasSingam

Please investigate this as a WhatsApp iOS Status music playback bug.

This is a user to user forum, Apple isnt here.

Apple isn't responsible for third party apps not working correctly.

You will need to contact Meta for help with their software, this is not an Apple product.

Here are a couple of ways to contact them -

https://faq.whatsapp.com/

https://www.whatsapp.com/contact

swarup115

Level 1 (13 points)

Oct 16, 2026 1:50 AM in response to SrinivasSingam

I have been facing same issue

did you find any solution to this. I also tried all offloading, restarting, wiping cache it didn’t work

Originally posted at discussions.apple.com/thread/256363159