Hello. I would like to ask you to reconsider my refund request for the Facetune Premium subscription. (***)
I no longer need or use this subscription. It was purchased on my old Apple Account and old iPhone. Unfortunately, I could not cancel the subscription in time because the old iPhone is no longer functioning properly. Its battery has swollen and the phone only works when connected to a charger, so I could not access and manage the subscription normally.
I did not intend to continue this annual subscription and I don’t need the service. The subscription is active until September 6, 2027.
I have already submitted refund requests through reportaproblem.apple.com, but they were denied. Could you please manually review my case and consider issuing a refund as a one-time exception?
I would really appreciate your help because I genuinely could not cancel the subscription in time due to the defective old device.
[Edited by Moderator]
