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Hostavibe
User level: Level 1 (4 points)

How do I identify unknown Apple subscription and pending payment?

I have a monthly payment of £13.99 being paid to Apple but no record of a subscription for this amount. How do I find out what it’s for? Also a pending payment of £69.99, again I don’t know what it’s for



[Re-Titled by Moderator]

Original Title: Payments to Apple query

Posted on Sep 22, 2026 2:38 PM

3 replies

WheelieNick
User level: Level 9 (74,110 points)

Sep 22, 2026 2:45 PM in response to Hostavibe

How to see what you were charged for

  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in to your Apple Account.
  3. If Family Sharing is enabled, you can see your family members’ purchases. Select the Apple Account menu and choose a family member.
  4. To see the full receipt, including tax, tap or click the purchase date. Multiple purchases, including subscriptions, might be grouped onto one charge.

You can also view your Purchase History on your device.


If you still can't identify the charge

If you checked reportaproblem.apple.com and you're still not sure why you were charged, contact Apple Support.

Mac Jim ID
User level: Level 10 (105,996 points)

Sep 22, 2026 2:45 PM in response to Hostavibe

What do you see when following the steps here under "See your purchase history on your device"?

View your purchase history for the App Store and other Apple media services - Apple Support


Are you the Organizer of a Family Plan that uses Purchase Sharing? If so, that means members are allowed to make purchases to your payment method. You are still able to view those purchases, but would need to choose their name in the in the Family Plan.


Also, what is the exact description of the charge you are seeing and where are you seeing it, including the "Pending" amount.

MrHoffman
User level: Level 10 (169,253 points)

Sep 22, 2026 2:46 PM in response to Hostavibe

Here are the four usual cases, and what to do about each: Billed, but you didn’t buy? - Apple Community


If you’ve checked all of your Apple Accounts and found nothing, it’s probably case 3: fraud.

Originally posted at discussions.apple.com/thread/256363013