User level: Level 1 (4 points)My husband was on the internet and pop up came up and blocked his internet.the internet is locked on his phone. He called the number they gave him for apple but I don’t think it was.
Posted on Sep 22, 2026 12:40 PM
User level: Level 10 (233,174 points)Sep 22, 2026 12:54 PM in response to marcelyn70
marcelyn70 wrote:
My husband was on the internet and pop up came up and blocked his internet.the internet is locked on his phone. He called the number they gave him for apple but I don’t think it was.
NO.......it was NOT a number for Apple. I truly hope he didn't give them ANY information like his Apple Account, Passcode, Credit Card, etc.?
Hopefully, he didn't fall for a scam, which, by the way was delivered by whatever site he was on. It wasn't delivered by Apple at all.
Have your husband follow the directions in this link to Force Restart his iPhone --> Force restart iPhone - Apple Support
User level: Level 10 (187,102 points)Sep 22, 2026 12:59 PM in response to marcelyn70
it was 99% not apples number
read
Phishing & Other Suspicious Emails
Identify legitimate emails from the App Store or iTunes Store - Apple Support
Phishing - Wikipedia, den frie encyklopædi
If you think your Apple Account has been compromised - Apple Support
if it was me then I would
try restarting the ios device Force restart iPhone - Apple Support and check if it resolved it
if it did not then I would try Restore your iPhone, iPad, or iPod to factory settings - Apple Support -
and or reach out to their official support channels
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple Support Options - Apple
Originally posted at discussions.apple.com/thread/256362931