User level: Level 1 (4 points)my Apple Watch is trying to contact my provider but get stuck. I have the eSIM details so want to be able to add manually but it no longer gives me that option and just keeps going into a loop showing code 08
Posted on Sep 22, 2026 10:44 AM
User level: Level 10 (187,102 points)Sep 22, 2026 1:10 PM in response to antonyfromrochdale
writing here is not contacting apple though
these forums are user helping other users like yourself, it's sort of going to a physical apple store and asking other customers their advice
This is a user helping users with tech questions forum, we are not apple and apple do not read your posts here
You can provide them with feedback using Product Feedback - Apple
Or reach out to their official support channels
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 8 (43,489 points)Sep 22, 2026 10:46 AM in response to antonyfromrochdale
Contact your carrier for any and all SIM difficulties.
User level: Level 1 (4 points)Sep 22, 2026 1:25 PM in response to Rudegar
Thanks, fully aware it's not Apple. As you say, Communities/Forums have so much knowledge and experience, its always worth a go at seeing if someone else has has seen something similar and has a suggestion for a solution.
Thought I would give it a try first, especially when its a 2+ hour round trip to go back to the Apple Store which I can't do until the end of the week at the earliest.
Fingers crossed someone will have a simple fix they know about.
T
User level: Level 1 (4 points)Sep 22, 2026 11:02 AM in response to Chattanoogan
They have told me to contact Apple as I need to enter sim details manually but can’t get to the screens as it auto tries to connect to O2, even after a factory reset
User level: Level 8 (43,489 points)Sep 22, 2026 11:04 AM in response to antonyfromrochdale
Gotcha …
… I suspect a “watch expert” will be “ringing-in” shortly.
User level: Level 10 (238,530 points)Sep 22, 2026 1:38 PM in response to antonyfromrochdale
Why do you think you need to enter the eSIM information manually? That's not the proper process for setting up cellular service on an Apple Watch.
Who is your carrier?
Originally posted at discussions.apple.com/thread/256362853