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Apple ID password reseting

I have been trying to reset my Apple ID password since June 2025 and every time I try there's a page that says we will contact you in 23 hours and still no sign of contact from apple and since June and I can't use my iPad neither access my personal information stored in the device.Why haven't I got any form of contact?I expect to get a response as soon as possible

3 replies

Contact Apple directly using the link below, as they do not participate on this Community site in providing support.

Contact Apple Support - Apple Support


When you use Account Recovery to reset a password, the process goes like this:

  • You get an email within 72 hours that will state how much additional time will be required before your password is reset.
  • After that time you will receive an automated phone call or text message with the steps to take for the reset to proceed.

How to use account recovery when you can’t reset your Apple Account password - Apple Support


Review the information on that link for when a recovery request will be cancelled and you will receive no further communication. That would depend how the Recovery Request was made.

  • On the Web - Turn off all devices that are currently signed in with your Apple Account until account recovery is complete. If possible, also turn off the device that you used to start account recovery on the web. If your Apple Account is in use during your request, your account recovery will be cancelled automatically.
  • On the Device - Turn off all other devices that are currently signed in with your Apple Account until account recovery is complete. If your Apple Account is in use during your request, your account recovery will be cancelled automatically. If you started your account recovery in Settings, System Settings, or the Apple Support app, you can continue to use that specific device during the account recovery period.


Also, if you have no access to the email address where the initial email is sent, there is additional information on that page for viewing the status of the Recovery. If you see that the recovery starts over again, then it has been cancelled due to one of the above reasons.



Welcome and thank you for reaching out. 🤗


According to Apple:


Use a trusted Apple device:

The easiest way to reset your password is with your iPhone or other trusted Apple device — one that’s already signed in to your Apple Account, so that Apple knows that it’s yours. You also need a passcode (or password on Mac) set up on that device.


Resetting your password on the web when you don’t have a trusted device is another way to regain access to your account.


Reset your Apple Account password on your iPhone, iPad or Apple Vision Pro:


  1. Open the Settings app, then tap [your name].
  2. Tap Sign-In & Security.
  3. Tap Change Password.

4. Enter your device passcode.

Then follow the onscreen instructions to change your Apple Account password.


You might be required to wait one hour before changing your Apple Account password or other critical security settings. Learn more about Stolen Device Protection and when a security delay might be required.


Reset your Apple Account password on your Mac:

  1. From the Apple menu , choose System Settings.
  2. Click [your name], then click Sign-In & Security.
  3. Click Change Password.



  • Enter the password used to unlock your Mac. Then follow the onscreen instructions to change your Apple Account password.


If you’re trying to sign in on a new Apple device:

If you’re not signed in to your Apple Account on an Apple device, you can select “Forgot password or don’t have an Apple Account?” during device setup on the Apple Account sign-in screen.


If you skipped signing in during setup, you can reset your password in Settings:

  • iPhone or iPad: Open the Settings app, then tap Apple Account. Select “Sign in manually”, then tap “Forgot password?” and follow the onscreen instructions.
  • Mac: From the Apple menu , choose System Settings. Click Sign in, then click “Forgot password” and follow the onscreen instructions.


If you don’t have a trusted device:

If you’re not able to use one of your own trusted devices, borrow a device from a family member or friend. You can also change your password on iforgot.apple.com.


Reset your Apple Account password with the Apple Support app on a borrowed device:

If you don’t have an Apple device but have access to your trusted phone number, use the Apple Support app. You can borrow an Apple device from a friend or family member, or use one at an Apple Store.

  1. Open the Apple Support app on the borrowed Apple device. If you need to download the Apple Support app, find it in the App Store.
  2. Scroll down to Support Tools, then tap Reset Password.
  3. Tap “Help Someone Else”.
  4. Enter your Apple Account email address or phone number.
  5. Tap Continue, and follow the onscreen instructions to reset your password.


Any information that you enter won’t be stored on the device.


Reset your Apple Account password on the web:

You can also regain access to your account by resetting your password on the web. When possible, the web browser redirects you to a trusted device instead.


The reset process on the web might take a little longer. If you’ll have access to one of your trusted devices soon, it might be faster and easier to reset your password at that time.

Reset your password at iforgot.apple.com


If you need more help, contact Apple Support directly.


Thanks again for reaching out. 👍🏼


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Are you not signed-in to that account to post here? (perhaps w/ a Trusted Device)