User level: Level 1 (39 points)I have an Ultra 1 and recently updated to 26.6. My motion watch face with butterflies is still on my watch but has disappeared from my iPhone watch face collection under Motion. Any ideas how to correct? Or is this a bug?
Posted on Sep 22, 2026 8:03 AM
User level: Level 10 (201,695 points)Sep 22, 2026 8:26 AM in response to wego4
I can tell you that the butterfly motion face is available for me in the Watch app. However, if have a Watch 12 and am running 27 on all devices.
Ordinarily, my first troubleshooting suggestion is to unpair and re-pair the watch. However, in this case, that might remove the face entirely.
What version of iOS are you running on your phone?
User level: Level 10 (201,695 points)Sep 22, 2026 8:42 AM in response to wego4
wego4 wrote:
Thanks for responding. I am running OS 27 on my iPhone 16 Pro Max.
I think that's the problem. I've seen some other posts here in the forums about issues with the Ultra 1 after updating the phone to iOS 27. The mismatch between versions causes problems. And, should you unpair the watch, it's likely you wouldn't be able to re-pair it with the phone. Unfortunately, the Ultra doesn't support watchOS 27.
User level: Level 1 (39 points)Sep 22, 2026 10:22 AM in response to IdrisSeabright
Thanks again! I was contemplating buying an Ultra 4. I can get $190 trade in. But you have convinced me to go ahead. D yiu think that will then fix the issue? Will the process of cloning my Ultra 1 to set up the Ultra 4 carry the problem forward? Or should I start from scratch setting up the new watch? I would rather not have to do all the work!
User level: Level 10 (201,695 points)Sep 22, 2026 12:32 PM in response to wego4
wego4 wrote:
Thanks again! I was contemplating buying an Ultra 4. I can get $190 trade in. But you have convinced me to go ahead. D yiu think that will then fix the issue? Will the process of cloning my Ultra 1 to set up the Ultra 4 carry the problem forward? Or should I start from scratch setting up the new watch? I would rather not have to do all the work!
Yes, it should resolve the issue. Since the problem is with the mismatch, it should go away when they match again.
I picked up my Watch 12 on Saturday. I like it a lot. I replaced a 10. I'm looking forward to the additional features like the Siri Recap.
User level: Level 1 (39 points)Sep 22, 2026 8:31 AM in response to IdrisSeabright
Thanks for responding. I am running OS 27 on my iPhone 16 Pro Max.
Originally posted at discussions.apple.com/thread/256362725