User level: Level 1 (5 points)After updating to IOS 27 my series 11 Apple watch stopped registering steps or mileage during workouts. I checked the settings and they all appear to be set correctly and I turned off the Iphone and then the watch and restarted them and the problem persists.
Posted on Sep 22, 2026 6:11 AM
User level: Level 10 (201,695 points)Sep 22, 2026 7:41 AM in response to Raindropz
Try unpairing and re-pairing your Watch.
User level: Level 10 (201,695 points)Sep 22, 2026 12:10 PM in response to Raindropz
Is the field there but no data? Or is the field gone entirely? If the latter, see here:
Customize workout views on Apple Watch - Apple Support (CA)
User level: Level 10 (201,695 points)Sep 23, 2026 7:16 AM in response to Benzo3
Benzo3 wrote:
I have the same problem
Given that it's unclear exactly what the OP's problem is, I'm not sure how you can say that. Is the field there but no data? Or is the field gone entirely? If the latter, see here:
Customize workout views on Apple Watch - Apple Support
User level: Level 1 (18 points)Sep 23, 2026 8:17 AM in response to IdrisSeabright
Many thanks for getting back. The GPS stopped working and my watch face on the out door walk froze. The iPhone recorded 0 miles and indicated it took eight hours. The map showed lines but no indication of where I was. Tried rebooting the watch and phone several times. Spoke to Apple Care who were very helpful. I checked all my settings again and it has started working! Been on an outdoor walk and all now working normally. Can’t understand what I did, if anything.
User level: Level 1 (5 points)Sep 23, 2026 8:41 AM in response to IdrisSeabright
So far, these are all the steps I've taken to try and correct the fact that no steps, no mileage and no calories are detected during a workout (although heart rate, the map of my workout and elevation is recorded).
1) unpaired and re-paired the watch and iphone
2) checked all settings
3) Spoke with Apple Care and had them verify my settings
4) removed my vpn
5) recalibrated my workout settings
None of this worked. Now what?
User level: Level 1 (5 points)Sep 22, 2026 12:05 PM in response to IdrisSeabright
I re-paired the watch to my phone and still am not getting steps or mileage.
User level: Level 1 (18 points)Sep 23, 2026 12:02 AM in response to Raindropz
I have the same problem
User level: Level 10 (201,695 points)Sep 23, 2026 8:22 AM in response to Benzo3
I'm glad to hear it's working again. Sometimes updates seem to take a while to settle in. Annoying, but still true.
Originally posted at discussions.apple.com/thread/256362684