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LiveLaw app subscription not activating

Hi, I have paid Rs. 1,999/- for buying subscription to LiveLaw. However, after several attempts at refreshing the app, I figured that the subscription was not activated. When I called up LiveLaw representative, I learnt that the amount had not been transferred to LiveLaw. The transaction details are as under -


Phonepay Transaction ID - ***


[Edited by Moderator]

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