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tersupa
User level: Level 1 (4 points)

In-app purchase fails despite sufficient Apple ID balance

I've 5$ on account and when i tried to purchase limited offer in app for 4.99$ it show up face id and then failed with modal "Purchase not completed". Balance has not changed and no any receipts

Posted on Sep 22, 2026 5:20 AM

3 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Sep 23, 2026 3:29 AM in response to tersupa

The ability to make an in-app purchase requires a functioning payment method.


A payment method is often required to verify your identity, prevent fraud and ensure a streamlined process if you decide to make in-app purchases or purchase paid apps later.


It also helps companies manage age restrictions and regional content availability.


Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.


If it still fails, contact Apple Support directly.



Good Luck! 👋🏼😉

Smiliñ 😎 Brian

Niel
User level: Level 10 (756,437 points)

Sep 22, 2026 7:32 AM in response to tersupa

The people on these boards are mostly other customers and won't know why you're getting that message. Click here and contact Apple Support.


If that item is taxed in your area, you'll need to put in a payment method or another gift card. This is a separate matter.


(265022)

Originally posted at discussions.apple.com/thread/256362632