How to remove Activation Lock from a second-hand iPhone purchased in Jhelum, Pakistan?

Hi Apple Support, my iPhone is showing Activation Lock after an iOS update. The Apple ID shown on the device is not mine, and I do not know the previous owner.

I purchased this iPhone second-hand from a mobile shop in Jhelum, Pakistan. I no longer have the original receipt, but I can provide the device IMEI, serial number, and any other information you require.

Please guide me on what proof or verification is needed to confirm ownership and whether there is any official way to remove the Activation Lock from this device.

[Re-Titled by Moderator]

Original Title: activation lock

Posted on Sep 22, 2026 4:47 AM

1 reply

Bob Timmons

Level 10 (199,348 points)

Sep 22, 2026 5:04 AM in response to ansir112

I'm sorry, but Apple will not help you unless you are the original owner of the phone, and you can provide a copy of the sales receipt from an authorized Apple dealer that shows your name as the owner along with the date of sale, model number and serial number of the iPhone.

Since this would not be possible for you, the phone will be of no use to you.

Please return the phone to the second hand shop for a refund.