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Find My app on iPad Pro 5th gen defaults to world view after iOS 27 update

Since upgrading to iOS 27 on my iPad Pro 5th gen - anytime I use the Find My app, the app zooms out to default to the entire world. Even when I select one person, it seems to cover at least 50 miles across, instead of showing a more zoomed in view. I can zoom in manually (takes MANY tries to zoom in to a 20 mile square from the entire world), and it will not stay that way. Leave the app, and it zooms out to ridiculous expanses. All of the people that share with me are ALL typically within 20 miles. Seems my iPhone 14 does not do this - just the iPad Pro.


How do I get it back to something that doesn’t default to the entire world map?

2 replies

I'm unable to replicate the behaviour that you describe. The Find my App operates as expected with my fifth generation iPad Pro running iPadOS 27.


If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated or post-update software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.





If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively you can initiate and manage your support cases using from Apple devices the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting:

Genius Bar Reservation and Apple Support Options - Apple

I did a forced restart - no dice. I deleted the Find My app, and data. Then did a normal shutdown and restart. Then I waited 10 hours and reinstalled the Find My app. So far - seems better now