Accidentally activated Theft And Loss via the AppleSupport app 8 days ago.
After the incident, I immediately called the number stated in the confirmation email to revoke it.
Since then I've been in sort of a "ghost" state/endless support loop with AppleCare and the insurance company (AIG). - AIG says that it has been escalated to the HQ.
I have provided all sorts of proofs for my ownership / identity.
Apple says, it needs to be the insurance company that lifts the lock and vice versa.
The reason I was in the Apple Support app in the first place was to try and get an express replacement for my phone, which was damaged around 14 days ago.
My question;
Does anyone have experience with this situation or something like it? Especially the part about express replacement, though the phone is in "stolen" state.
Thanks.
PS. It is extremely weird, that one can activate "stolen" state ON the phone :)