I ordered the iPhone 18 Pro on launch day. At checkout, the website offered me a pickup location near my home instead of picking it up directly from a store. I found that a bit odd, but since I really wanted to be one of the first to get the phone, I went ahead and selected it.
After payment, the site told me the pickup window would be between 25/09 and 30/09. I considered contacting support about this but thought it might just be a placeholder and that the phone could still arrive earlier.
On Australia's actual launch day, nothing arrived. I called Apple Support and got no real help, they just told me to keep waiting.
A few hours before a work shift, I checked the Apple website again and saw that in-store pickup was suddenly available for that Sunday. Unfortunately, since I had to work, I wasn't able to call or act on it in time.
Now, just days before the promised 25/09 date, Apple is telling me my payment is failing, even though payment for the iPhone is processed upfront at the time of order. I've called again, and each time I just get vague excuses with no actual resolution.
I'm really disappointed with the service. From the start, I wanted to get the phone as quickly as possible, and instead I've been given the runaround at every step, including being denied the in-store pickup option that clearly became available, despite having paid in advance.
[Re-Titled by Moderator]
Original Title: DISAPPOINTED W APPLE
