Apple account partially locked, preventing Apple TV login and payment access

I've got an Apple account because I've got an Intel Apple Mac Mini. I am not using it anymore because security patches ran out but I tried to get some credits onto my account so I could purchase a film on my Windows laptop via the Apple TV client and account is now partially locked. Payment information is not showing up and I can't log in into Apple TV on the laptop. Is this normal? Email said review of the payment would be over in 72 hours and it has passed more since.