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Mkarov
User level: Level 1 (4 points)

I need help for iCloud backups

I made backups on my old iPhone 15 Pro Max. I also purchased iCloud+ with 200GB of storage for this. I'm sure I made the backups because I did it three times. On my new iPhone 18 Pro Max, 130.9GB of backups are visible. However, these backups cannot be restored on the 18 Pro Max. When I called customer support, they said, "This backup is not showing up in our system." I'm sure I have a 130.9GB backup and I did create it. How can I restore this 130.9GB backup? What can Apple do? Does anyone know?

Posted on Sep 22, 2026 1:27 AM

7 replies

Ingo2711
User level: Level 10 (93,009 points)

Sep 22, 2026 2:19 AM in response to Mkarov

Can you visit an Apple Store or Authorised Apple Service Provider next to your place? They will be able to do that for you.

Apple - Find Locations


This can also be done on any other computer, for example at a friends place.


If you do not have your old device anymore, you will have to use the new iPhone without the latest backup and set it up manually.

Apps and other content form Apple can be downloaded again for free, if you are using the same Apple Account:

Redownload apps and games from Apple - Apple Support


Ingo2711
User level: Level 10 (93,009 points)

Sep 22, 2026 8:01 AM in response to Mkarov

You can use the Feedback link to make Apple Techs directly aware of this issue:

Feedback - iPhone - Apple


130GB for an iPhone backup seems to be really too high, in case you have only saved a backup of your iPhone.

Which estimated size off your backup do you see, if you go to Settings -> Your Name -> iCloud -> iCloud Backup -> All Devices Backups -> Your iPhone 18 -> Backup Details?


I have 90GB data on my iPhone and the backup size for the device is 2.5GB, iCloud Photos not enabled.



Ingo2711
User level: Level 10 (93,009 points)

Sep 22, 2026 5:14 AM in response to Mkarov

No, probably not. A backup on a computer and an iCloud backup are different kind of backup methods, each saved in a different location.

But, if you have created a backup on your computer, you can try to create a new backup in iCloud, maybe this will make your old backup accessible again. If the official Apple Support can not see the created backup in your iCloud Account data, this might be a software issue, related to the new iPhone 18 firmware.

Mkarov Author
User level: Level 1 (4 points)

Sep 22, 2026 5:38 AM in response to Ingo2711

I also think it’s a firmware problem. I think there's a problem with iCloud in the new iOS 27 update. However, I can't explain this problem to the apple team; they don't want to understand. What do you suggest I do right now?

Mkarov Author
User level: Level 1 (4 points)

Sep 22, 2026 1:38 AM in response to Ingo2711

I don’t have

Mkarov Author
User level: Level 1 (4 points)

Sep 22, 2026 2:34 AM in response to Ingo2711

When I manually create a backup, will I be able to restore these 130.9 GB backups?

Originally posted at discussions.apple.com/thread/256362517