Trade-in kit not delivered, can I trade in my phone in-store?

Yes, you can bring your old device directly to an Apple Store  to complete your trade-in in person, even if you originally selected a mail-in kit online. 

What You Need to Know

• Do it quickly: You must complete the in-store trade-in within 14 days of receiving your new device. 
• Bring essentials: Bring your old phone, a valid government-issued photo ID, and the original order number or confirmation email.
• The mail kit: If the trade-in kit eventually shows up or if you receive reminder emails later, you can safely ignore them after completing the trade-in at the store. 
• The refund/credit: The store specialist will inspect your phone and apply the trade-in value as a credit to your original payment method or provide a gift card/store credit. 

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