Cannot sign into older account/id, and cancel subscription

I have multiple email accounts linked to same iphone number.

It seems like I used Account B instead of Account A when signing up for HboMax subscription.

So, when I use app store on mac or settings in iphone I don't see HBO max under the apple pay subscription.

Fair enough. Now when I try to sign in using account B, to cancel the subscription. I am getting the run around.

The Apple web signin takes me to iforgot.apple.com and after following the steps , I am lost. I cannot log in to the second account. And when I use my phone number it shows both Account A and Account B listed under there.

How do i sign in under Account B, and cancel the subscription.

Posted on Sep 21, 2026 6:08 PM

1 reply

WheelieNick

Level 9 (74,110 points)

Sep 22, 2026 1:40 AM in response to thelper

Hi there

Please try this

On your iPhone: Open the Settings app, tap your name/profile at the top, scroll to the very bottom, and tap Sign Out. (Enter your Account A password if prompted to turn off Find My).
On your Mac (Alternative): Open the App Store, click your name or Sign In at the bottom of the sidebar, and sign out of the current account.

Step 2: Sign In Using Account B

Go back into Settings on your iPhone (or the App Store on your Mac) and sign in using the email address and password for Account B (the older account linked to your phone number).
If you do not remember the password for Account B and iforgot.apple.com is confusing, try using your linked mobile number instead of the email address on the Apple sign-in prompt if your phone number is registered as the trusted/contact number for Account B.