User level: Level 1 (4 points)I bought a powerbank from Apple on September 05, 2026. The product worked for 2-3 days and hasn’t been working ever since. It is fully charged but it does not work at all.
Posted on Sep 21, 2026 5:57 PM
User level: Level 10 (334,506 points)Sep 22, 2026 1:43 AM in response to faranak228
If purchased from an Apple retail store, you would be best advised to return to the store from which it was purchased.
Otherwise, if purchased from Apple's online store, you might instead visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist - and you can explore your available options:
Originally posted at discussions.apple.com/thread/256362310