User level: Level 1 (4 points)Ugh from US currently in Spain
installed an e-sim card. Trying to turn off my xfinity exception when on WiFi. Keep getting error message when I try to send to some numbers that I message isn’t turned on. It is. I’ve tried deleting and turning back on.
Posted on Sep 21, 2026 5:32 PM
User level: Level 10 (97,882 points)Sep 23, 2026 1:02 AM in response to Bleon4me
Welcome and thank you for reaching out. 🤗
First, try the following steps:
Sign in issue:
Learn what to do → If you can’t turn on or sign in to iMessage.
Connection issue:
Learn what to do → If you can't send or receive messages.
Need more help?
Additional help:
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (124,115 points)Sep 23, 2026 2:38 PM in response to Bleon4me
Hello~ Try the information below…
If you can't send or receive messages on your iPhone or iPad - Apple Support
Click on below and review…
If you can’t turn on or sign in to iMessage or FaceTime on your iPhone - Apple Support*
Also…
Contact Apple Support - Apple Support
~Katana-San~
Originally posted at discussions.apple.com/thread/256362299