How do I fix 'This couldn't complete' error for age verification on iPhone 14 Pro Max?

hon113 · 2026-09-21T14:51:00+00:00

Age verification 18+ not working on driver licence and passport and keeps giving me the error this couldn’t complete error on ios 27 on iphone 14 pro max [Re-Titled by Moderator] Original Title: Age verification

1 reply

WheelieNick

Level 9 (74,110 points)

Sep 22, 2026 1:17 AM in response to hon113

Hi there

Please try this

Turn off or delete any VPNs: Virtual Private Networks interfere with Apple's verification servers even when turned off. Delete the VPN profile entirely, restart your phone, and try again.
Fix text size and hidden options: If your display or text size is enlarged in Settings > Display & Brightness, it can hide the "Try other ID" or confirmation buttons. Reset text size to default to reveal hidden options.
Improve photo lighting: Place your driver's license on a flat, dark surface with natural light. Avoid phone shadows or glare, keep all four corners visible, and wait up to 10 seconds per side during the auto-capture.
Check account region: Go to Settings > [Your Name] > Payment & Shipping and verify that your listed country or region precisely matches your physical ID.