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Pattonsims
User level: Level 1 (4 points)

How can I resolve a late iPhone return due to FedEx not following through with pickup?

I requested a pick up last week for FEDEX to return my broken iPhone intime before I was charged for the new one. Several Fedex guys stopped by for deliveries but would not take my phone cause it wasnt on their paper work. So now my date has passed and my phone return is late. I am looking at over a $1000.00 because Fedex did not follow through. How should I handle this? Oh and I am over an hour away from any Fedex locations.



[Re-Titled by Moderator]

Original Title: Fedex failed to pickup in time to avoid over $1000 charge for my return iPhone. Remote location, no Fedex close by. They did deliver multiple times. Wouldn't pick up!


Posted on Sep 21, 2026 2:23 PM

2 replies

Jeff Donald
User level: Level 9 (64,078 points)

Sep 21, 2026 2:49 PM in response to Pattonsims

Realistically, what do you expect fellow Apple users to do?


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So with all that said. How exactly would you like to proceed? Can you explain why Apple needs to intervene with an issue between you and FedEx? I’m just looking for more clarity on the issue and your expectations.

lobsterghost1
User level: Level 10 (233,174 points)

Sep 21, 2026 2:55 PM in response to Pattonsims

I have to agree with Jeff here. I don't see how this is an issue needing resolution from Apple. This is an issue between you and Fedex. If you knew you had a deadline to get your phone sent in to Apple, you certainly could have made some other arrangement to get the phone to Fedex. That's not Apple's issue at all.

Originally posted at discussions.apple.com/thread/256362224