User level: Level 1 (4 points)iPad issue: have connection to the internet but the apps can’t Connect work with to the net? If I use my iPhone as a hot spot I have no issues. ? How can I make it work with regular internet, issue started after l used my phone as a hot spot now it won’t work with internet.
thanks for your help.
Posted on Sep 21, 2026 2:10 PM
User level: Level 10 (334,506 points)Sep 21, 2026 2:45 PM in response to Antesco1
If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with your iPad's network stack and preventing some Apps from connecting to the internet. If applicable, the resolution is usually simple; where installed, you may need to temporarily disable or completely remove the Security App and/or VPN profile from your iPad. Disabling or removing VPN and/or the offending security App should allow your device to operate normally - permitting consistent connection to your network and the internet.
If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.
Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address
The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.
Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support
User level: Level 1 (4 points)Sep 21, 2026 3:43 PM in response to Antesco1
Thanks for your help restarting the router was the key. Thanks
User level: Level 10 (280,982 points)Sep 21, 2026 2:22 PM in response to Antesco1
It sounds like the issue is with your Wi-Fi. Perhaps you use VPN, which you should not do. Perhaps you have some anti-virus application, which you should not do. Perhaps your router should be rebooted.
User level: Level 10 (334,506 points)Sep 22, 2026 12:58 AM in response to Antesco1
You're very welcome. I'm delighted to learn that, with guidance, you have successfully resolved the problem.
Originally posted at discussions.apple.com/thread/256362188