Archive. This is an archive of the Apple Support Community. Discussions are being restored and soon you will be able to read and post here again.
Lyons000
User level: Level 1 (5 points)

How to resolve 'There's a problem playing this song' error in Apple Music after iOS 27 update?

Hi,

Since upgrading to iOS 27 on my iPhone 17 PM. For some reason at least 75 songs won't. play...I'm getting this (There's a problem playing this song. Try again later). They all played with iOS 26. I replaced the 17 PM with the 18 PM and still having the same problem. Called Apple, they looked and changed some settings, rebooted my phone like 5 times. He did some type of process save that file, move it out of Apple Music, then delete it from my library, then out the file back in. A few songs worked, then we lost audio just in Apple Music. They had a backup then restore from backup, that did not help.

His process of deleted the file etc etc, is a long process. Is there a much easier way to just delete the song from my iPhone and re-add? I'm pretty new to apple music or any other suggestions would be appreciated?

Thank you, Jerry



[Re-Titled by Moderator]

Original Title: Help with Apple Music

Posted on Sep 21, 2026 10:11 AM

6 replies

Lyons000 Author
User level: Level 1 (5 points)

Sep 28, 2026 9:50 AM in response to Riley935

I just deleted one song at a time re-added it through Apple Music.

HenchBone
User level: Level 1 (8 points)

Nov 5, 2026 9:54 AM in response to Lyons000

Not sure if this helps anyone, but I was experiencing the same issue and found a fix. I don’t have Apple Music, all of my songs are mp3s I own. I went to iTunes and updated the artwork on the albums that my iPhone wouldn’t play, then resynced and was able to play them again. Since iTunes isn’t really supported by Apple anymore they don’t fix issues with that software so I’ve found making small changes to art or metadata will force iTunes to resync and it clears up issues the majority of the time. Hope this helps.

ASK60
User level: Level 1 (8 points)

Oct 24, 2026 2:12 PM in response to Lyons000

So i have just purchased half a dozen tunes through ITunes. They ALL play on ITunes on my PC but four of them will not play on my IPhone. The same error message noted in other posts appears namely "There's a problem playing this song ..." I have tried multiple restarts, deleting and re-adding the affected tracks and no solution. Of course they are some of my favourite tracks!!! First world problems but still disappointing! Any fixes???

Riley935
User level: Level 1 (8 points)

Sep 28, 2026 9:10 AM in response to Lyons000

What was the solution? I deleted music, uninstalled the app, restarted. Nothings working so far.

David Nakamura
User level: Level 1 (85 points)

Oct 18, 2026 1:27 PM in response to Lyons000

Same issue iPhone 18 Pro and AppleTV 4k. Tried toggling wifi 6e, no joy.

ASK60
User level: Level 1 (8 points)

Oct 24, 2026 2:13 PM in response to Riley935

I did the exact same things as you and no fix!

Originally posted at discussions.apple.com/thread/256362078