Hello,
I need technical assistance with a video playback issue on my MacBook Air 2020 (Intel).
Yesterday, I subscribed to iCloud+ in order to watch Apple TV content. Apple TV works normally on my iPhone, but when I tried to continue watching an episode on my MacBook, the episode would not play.
After that, Apple TV on my MacBook stopped displaying the available content properly, as if I did not have access to Apple TV. I subsequently noticed that Netflix and YouTube videos also stopped playing. The videos remain loading indefinitely and do not start.
The issue is particularly unusual because:
- YouTube, Netflix and Apple TV worked normally on my MacBook a few days ago.
- Apple TV works on my iPhone.
- EON TV videos play normally on the MacBook.
- Local videos play normally in QuickTime Player.
- I tested a different internet connection using my iPhone hotspot, with the same result.
- I have already restarted the Mac several times.
- macOS is up to date.
- I checked Safari settings, including extensions and content blockers
- I am using a 2020 Intel MacBook Air, not an Apple Silicon model.
Could you please help me diagnose whether this is related to Safari/WebKit, DRM/FairPlay, macOS media components, or another system-level issue?
Thank you.