How do I fix iPhone 14 Pro audio or video issues when not connected to headphones?

iPhone 14 Pro audio/video issues. I’ve had this phone since February 2023. No one can hear me on calls & I can’t watch videos or hear audio. I discovered that it still works when connected to CarPlay or using headphones. Also, once I restart my phone I’ll have audio/video back through my phone’s speakers temporarily before it disappears again. My phone also won’t let me take any videos and the camera app has been extremely laggy. I’ve got about 40GB of storage available so I don’t think it’s that. I’ve cleaned my speakers, factory reset my settings, turned off Bluetooth, and have tried just about everything I have read online. This started happening mid-late July and it’s driving me wild! Please help!

[Re-Titled by Moderator]

Original Title: iPhone 14 Pro sudden audio/video issues - still works when connected to headphones. Restarting temporarily fixes issues and can hear through iPhone’s speakers, but then it disappears shortly after.

Posted on Sep 21, 2026 7:24 AM

1 reply

WheelieNick

Level 9 (74,110 points)

Sep 21, 2026 7:25 AM in response to ashcracklepop

Hi there

Please try this

Back up your phone immediately: Save your photos, messages, and data to iCloud or a computer now, before the device stops responding entirely.

Visit an Apple Store or Authorized Service Provider: Because this spans physical symptoms (laggy camera, failed internal audio, temporary reboot fixes), it points to a failing motherboard component or flex cable.

Inquire about repair options: Since your iPhone 14 Pro was purchased in February 2023, it may be outside the standard one-year limited warranty (unless you carry local consumer protection laws or AppleCare+). An Apple technician can run diagnostic tests to confirm if it is a board-level failure requiring a device replacement or rear-system repair.