Face ID unavailable IPhone 18 Pro Max

Just received the iphone 18 Pro Max and set up for Face ID, isnt working. It has most recent update, and I’ve restarted it. The set up immediately gives me a “Face ID is not available” as soon as my face is within the frame. Weird thing, is if my face is out of frame it stays open, then immediately shuts down when I’m in frame. Help!

Posted on Sep 21, 2026 7:19 AM

3 replies

WheelieNick

Level 9 (74,110 points)

Sep 21, 2026 7:24 AM in response to TheOn3

Hi there

Please try this

Clean the Dynamic Island: Wipe the top sensor area completely clean with a dry microfiber cloth to clear any smudges or factory residue.
Check Screen Protectors: If you applied a screen protector, ensure it has a proper cutout and isn't blocking the TrueDepth camera array.
Force Restart: Press and quickly release Volume Up, press and quickly release Volume Down, then press and hold the Side/Power button until the Apple logo appears.
Toggle Face ID Settings: Go to Settings > Face ID & Passcode, turn off all toggles, restart the device, and turn them back on.

lobsterghost1

Level 10 (233,174 points)

Sep 21, 2026 7:46 AM in response to TheOn3

TheOn3 wrote:

Just began trying your suggestions. It was the screen protector! Thanks so much for your knowledgeable and quick reply!!

Not all screen protectors are created equal. I installed screen protectors on our 18 Pro and 18 Pro Max and they are full screen, but don't interfere with Face ID. If you want one which is beyond good, Flolab, makes the highest quality protector out there. It is anti-reflective and immune to polarizing sun glasses. Here's a link to it on Amazon: https://www.amazon.com/dp/B0H9D7HPKB

It may not be inexpensive, but I honestly believe you get what you pay for.

TheOn3 Author

Level 1 (4 points)

Sep 21, 2026 7:34 AM in response to WheelieNick

Just began trying your suggestions. It was the screen protector! Thanks so much for your knowledgeable and quick reply!!

Originally posted at discussions.apple.com/thread/256361944