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My iPhone was stolen, and I am currently unable to access my iCloud/Apple Account

Hello,


My iPhone was stolen, and I am currently unable to access my iCloud/Apple Account because the verification process is asking me to approve the sign-in from my stolen iPhone.


The only verification method I currently have access to is my trusted phone number. However, when I try to sign in, I am asked for an additional verification step, and I cannot complete it because I no longer have access to my iPhone.


My Apple Account is now locked, and I cannot access my iCloud data or account.


I urgently need help recovering access to my account and verifying my identity using my trusted phone number or another available recovery method.


Apple Account: [el06chapo]


Please advise me on the steps I need to take to regain access to my account.


Thank you.


2 replies

FYI, trusted numbers are generally in-addition to your iPhone’s number (a trusted device) for this very reason.


Are you sure that you didn’t setup additional Trusted Numbers?


About trusted phone numbers and trusted devices for Apple Account - Apple Support


If you find yourself needing to use Apple’s Account Recovery, see this comprehensive guide:


Apple Account Recovery: Complete Step-by-… - Apple Community