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Ehas2
User level: Level 1 (4 points)

Request for ARN or Trace ID for refund

Apple Report a Problem shows my refund was approved 3 months ago, but the funds never reached my bank. I need the Acquirer Reference Number (ARN) or Trace ID for this refund.

Posted on Sep 20, 2026 10:08 PM

4 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Sep 21, 2026 7:35 AM in response to Ehas2

Welcome and thank you for reaching out. 🤗


To get an ARN (Acquirer Reference Number) for your Apple refund, contact Apple Support directly.


They can provide the ARN once your refund has been processed through your bank.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Ingo2711
User level: Level 10 (93,009 points)

Sep 21, 2026 12:46 AM in response to Ehas2

Sorry, you will have to contact the official Appel Support about this information, if you can not find it on the status page for your refund.

Contact Apple Support - Apple Support


...

  1. Go to reportaproblem.apple.com and sign in to your Apple Account.
  2. Choose Check Status of Claims. If you don't see Check Status of Claims, you don't have any pending refund requests. Learn how to request a refund.
  3. To see the status, tap or click Pending.

...

copied from: Check the status of a refund for apps or content that you bought from Apple - Apple Support

Limnos
User level: Level 10 (462,771 points)

Nov 7, 2026 7:27 AM in response to edwine256

edwine256 wrote:
How do I geo my RRN for the refund made ?

Posted on Mar 7, 2024 1:54 AM by Jeff Donald Re. Apple Pay

“An ARN is part of the capture, refund or chargeback process and basically is a tracking number for the transaction/transfer between the acquiring bank (merchant) and issuer (credit card bank). If a merchant grants a refund, the ARN maybe printed on the customer receipt to aid in tracking the processing of funds. Customer can give the ARN to the merchant and status/progress of refund can be estimated.

Generally, the transaction merchant would be the source for the customer to obtain the ARN. The number would be printed on the receipt. If customer needs an updated progress of funds, the customer would give the merchant the ARN from the receipt and clerk enters number into POS system. This service is sometimes offered through a website.” - https://discussions.apple.com/thread/255515967?answerId=260246949022&sortBy=oldest_first#260246949022


edwine256
User level: Level 1 (8 points)

Nov 7, 2026 6:32 AM in response to Ehas2

How do I geo my RRN for the refund made ?

Originally posted at discussions.apple.com/thread/256361643