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M4 iPad Pro Magic Keyboard not working after iPadOS 27.2 update

Hi Apple Support,


My M4 iPad Pro Magic Keyboard stopped working after updating to iPadOS 27.2.


The keyboard was working normally the night before. My iPad automatically installed the system update overnight, and when I checked it the next morning, the Magic Keyboard was no longer working.


I have not made any other changes to the iPad or keyboard, so it seems the issue started immediately after the iPadOS 27.2 update.


Could you please help me troubleshoot this issue or advise whether this is a known problem with the latest update?


Thank you for your support.

5 replies

Hi there


Please try this


  • Detach and Reattach: Remove your M4 iPad Pro from the Magic Keyboard, wait a few seconds, and snap it back into place.
  • Clean the Smart Connector: Wipe the metal connector pins on the back of the iPad and the keyboard using a clean, soft, lint-free cloth.
  • Restart the iPad: Turn your iPad off completely and turn it back on to refresh the system connection.
  • Reset All Settings: Go to Settings > General > Transfer or Reset iPad > Reset > Reset All Settings. This restores system settings to factory defaults without erasing your personal data or media files. 


First, perhaps understand the Apple Support Community is a user-to-user technical forum. Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitor nor participate here. As such, if you hope to reach Apple through these forums, you will be disappointed.


iPadOS 27.2? This is not the current release version of iPadOS 27.


When you enrolled in the Apple Beta Programme you will have accepted the likelihood of experiencing bugs and unresolved software issues - and will have similarly accepted that participation within the beta programme is without technical support. Apple recommends that you only install beta software on a spare device.


The Terms of Use that govern participation within these Support Communities precludes discussion of beta software. Guidance here is limited to restoring the current production version of iPadOS.


If you are currently enrolled in a beta programme and wish to return to using the current production version, this support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support

vman112 wrote:
Now the version is officially released and the problem persists.keyboard not working for M4 iPad Pro


Presumably you refer to the Magic Keyboard for iPad and not the similarly named Magic Keyboard - the latter being a wireless Bluetooth keyboard principally intended for Mac computers.


Remove the iPad from the Magic Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.


If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support


With repeated opening and closing of the Magic Keyboard, the flexible ribbon-cable connections that pass through the keyboard hinges can fracture. If this has occurred, the only remedy is replacement of the keyboard.


If you are unable to resolve the problem, you would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to hands-on test and assess your iPad and Keyboard:

Genius Bar Reservation and Apple Support Options - Apple

thank you. Yes I was referring to the iPad M4 Magic Keyboard. Which worked properly until I performed the update to 27.2 yesterday. After the update the keyboard is dead. All is clean and multiple restarts were performed. The same as for the case described above. except for full reset all options described above were tried.

Now the version is officially released and the problem persists.keyboard not working for M4 iPad Pro