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jimjams07
User level: Level 1 (4 points)

iPhone 14 Plus screen unresponsive, unable to restart

I have an iPhone 14 Plus - iOs 27.0. I was trying to update an app and then turned off my phone so it can update. I turned my phone back on and now on my lock screen it says "Low Data Mode is On". I've tried pressing Cancel and Update but it won't respond. I've tried restarting my phone but my screen won't respond when I try to swipe across to Power it off. Can I restart my phone without pressing the screen or do I have to go into a shop and get it reset professionally?

Posted on Sep 20, 2026 9:39 PM

1 reply

Grant Bennet-Alder
User level: Level 10 (148,617 points)

Sep 20, 2026 9:50 PM in response to jimjams07

press, in fairly quick order:

Volume-Up

Volume-down

press and hold the side button and it should power down.

Originally posted at discussions.apple.com/thread/256361619