Hi, I just want to share my experience regarding my iPhone 13 Pro Max yellow sudden death issue. I have had the phone for years then recently I upgraded the IOS and 2 days later while using it, whole screen turned yellow then it came back to normal. Minutes after, i resumed using it then it happened again this time, with horizontal lines. I stopped using it hoping it would be ok the next day. Next day came, alarm goes off but the screen still has horizontal lines but i was able to turn off the alarm as a habit (swiping to the right of alarm) so i guess the screen was working its just the display. I used alternative iPhone to contact apple support thru the app and instructed me to do basic trouble shooting; force restart. It did not work, so the advisor scheduled me for a diagnostic test in the nearest apple authorized service store the same day. Before the chat ended, I asked if the fee could be waived since the issue is caused by Apple itself. The advisor said no but I asked to speak with a Senior Support to assist me. The Senior Advisor called me and did the basic trouble shooting again. Before the call ended I asked for the fee to be waived again. Senior Advisor told me to send the diagnostic report via link that they will send after the call.
Same day, I went to the center for the diagnostic test. Apparently, mostly iPhone 13 lines have this issue and some batches are affected thats why if verified that your device is not tampered, no physical/ liquid damages etc. the fee could be waived. As i write this down, i just received an email that my phone is included to the batch that has issues and the repair and replacement is free of charge. Both Apple support and the authorized service center is nice and very clear to the instructions. I am based in the Philippines for context as i have read some same sentiments regarding their iPhone 13 but the werent accommodated nicely.
If you experience the same thing, always always chat the apple support first before coming in to any store so they could refer you and instruct you what you should do.
I do not like the idea that some phones have these kinds of batches but they are professional enough to acknowledge their error and waive the fee. So thanks Apple anyway!
