Apple TV error: 'There’s a problem loading this content'

I’m trying to watch something on Apple TV, and I’m getting the notification “There’s a problem loading this content.” I’ve tried loading other shows on Apple TV, turning my tv, router, and Apple TV off for 60 seconds and then on, and I’ve tried watching Netflix instead. Netflix is also not loading, so it must be the Apple TV itself. Any ideas?

Posted on Sep 20, 2026 3:19 PM

1 reply

PreCognition

Level 6 (12,236 points)

Sep 21, 2026 1:38 AM in response to Sarahbflies

Since Netflix is also failing on the same Apple TV, I’d look at the Apple TV’s network connection rather than the Apple TV app itself. It doesn’t necessarily mean the hardware is bad.

Go to Settings > Network and make sure it shows a connection. If you’re using Wi-Fi, try forgetting that network and joining it again. Apple recommends that when an Apple TV is having network problems.

If your Apple TV has Ethernet, connecting it directly to the router temporarily would be a useful test. Also check Settings > System > Software Updates while you’re there.

If Ethernet works but Wi-Fi doesn’t, that would narrow this down considerably.