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1pdr
User level: Level 1 (4 points)

New iPhones and AirTags show incorrect home location in Apple Maps and Find My

My brand new iPhone 18 pro and my husband's brand new iPhone 17E are both showing the wrong home location in Apple Maps and Find My (and the same wrong location is shown for my devices and items that have AirTags.) I heard it was a known problem, and I have a case open with Apple Care for my iphone 18 Pro (Find My and Apple Maps and Google Maps have not worked correctly since I received it on Fri. either), however this is the first time we've seen a problem with my husband's 17E (he bought it last Tuesday). Does anyone have any ideas to fix this. Apple Care had me try all sorts of things with my new iphone, and he reported all facts to Apple's engineers, and we have an appointment for Tuesday. to try newly to fix it. Has anyone had this happen and resolved it, and if so what worked?


Posted on Sep 20, 2026 2:29 PM

4 replies

WheelieNick
User level: Level 9 (74,110 points)

Sep 20, 2026 2:43 PM in response to 1pdr

Hi there


Please try this


Go to Settings > Wi-Fi and turn Wi-Fi completely Off (do not just disconnect from the Control Center). 

Step outside or near a window where your phone can get a clear line of sight to GPS satellites. 

Open Apple Maps or Google Maps and tap the location arrow to force a refresh.

If your location instantly jumps to the correct address, your home Wi-Fi router is absolutely the cause. 

sberman
User level: Level 10 (280,982 points)

Sep 20, 2026 2:43 PM in response to 1pdr

Have you tried Settings > General > Transfer or Reset iPhone > Reset > Reset Location & Privacy?


If so, might there be some issue with your cellular signal?

1pdr Author
User level: Level 1 (4 points)

Sep 28, 2026 2:08 AM in response to WheelieNick

Hi, I did try shutting off WiFi, but the find my app and Apple Maps and Google Maps still go to the wrong location. Also I still have my iPhone 15 pro and I have an iPad, and both of these devices have the correct home location in the Find My app and Apple Maps.

1pdr Author
User level: Level 1 (4 points)

Sep 28, 2026 2:09 AM in response to sberman

Yes, an Apple Care support person had me do this as well.

Originally posted at discussions.apple.com/thread/256361462