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PichuWong
User level: Level 1 (38 points)

Why did my friend receive official Apple notifications while I received regular SMS notifications for our iPhone orders?


My friend and I both recently purchased new iPhones. I placed my order through Apple's official website, while she may have purchased hers through the Apple Store app.

We both received shipping notifications, but there's a difference: She received an official Apple notification with a verified checkmark, while I received a regular SMS from a phone number.

I found the following information on Apple's website:

How to get text message notifications
To edit your mobile phone number, you can sign in to your account at any time and edit your order's shipping notification preferences.

However, I'm not sure whether this refers to the type of notification I'm asking about.

I also can't find where to access or change the shipping notification preferences after signing in to my Apple account.

Does anyone know:

  1. Why did my friend receive official Apple notifications while I received regular SMS notifications?
  2. Where can I find the shipping notification preferences in my Apple account?
  3. Could the difference in where we placed our orders (the Apple website vs. the Apple Store app) affect the type of notification we receive?



[Edited by Moderator]

Posted on Sep 20, 2026 11:38 AM

4 replies

Servant of Cats
User level: Level 9 (55,707 points)

Sep 20, 2026 6:11 PM in response to PichuWong

I'm not sure what's going on here, but one thing that comes to mind.


If she placed her order through the Apple Store app, on an iPhone or iPad, that would have been proof positive that she was ordering from an Apple device that could receive iMessages or that could receive notifications via that app.

PichuWong Author
User level: Level 1 (38 points)

Sep 21, 2026 10:32 AM in response to Servant of Cats

I asked my friend about her order, and she told me that she purchased her iPhone through the Apple Store app. She also told me that she received both types of shipping notifications:

  • Official Apple notifications with a blue verified checkmark.
  • Regular SMS notifications, like the ones I received.

So why didn't I receive the official Apple notifications?


Can anyone confirm whether ordering an iPhone through Apple's official website means you won't receive Apple's official notifications with the blue verified checkmark, unlike orders placed through the Apple Store app?

IdrisSeabright
User level: Level 10 (201,695 points)

Sep 22, 2026 12:13 PM in response to PichuWong

PichuWong wrote:
Why my post says edited by moderator? But i do not see what’s changed.

Most often, it's the Hosts removing any personal data that got left in accidentally. If you can't tell, how much does it matter?

PichuWong Author
User level: Level 1 (38 points)

Sep 22, 2026 11:32 AM in response to Servant of Cats

Why my post says edited by moderator? But i do not see what’s changed.

Originally posted at discussions.apple.com/thread/256361385