Screen going black after ios27 update

Becca_Type40 wrote:

I updated to ios27 and ever since at random times my screen will go completely black and not respond but is still powered on. I have to turn my phone off to get it working again. Also I can’t add stickers like before. Now, I have to drag and drop whereas before i could just tap. Ive tried a full factory reset and it didn’t work

The issues you've described are not endemic to iOS 27. If they were, this forum would be blown up with people complaining, but it's not. It sounds like a hardware issue with your phone itself and it would be advisable to schedule an appointment at your Apple Store Genius Bar to have your phone tested and possible service options --> Genius Bar Reservation and Apple Support Options - Apple

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.

If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

Contact Apple for support and service - Apple Support

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This is happening to both myself with an iPhone 17 and my wife with an iPhone 13.

Random times and different apps. My quick fix until Apple fixes this is to open up the control panel with the swipe and then moving the slider up on the display brightness. Every time it happens the slider is on the lowest point of the slider.

Also seeing this on an iPhone 15 Pro. It seems to happen when I'm in a dark room and pick up the phone. The screen is completely off, but still seems to be responding to touch and the buttons still work.

A workaround that might help others: Create a Shortcut that does "Set brightness to 10%", then in Settings / Accessibility / Touch / Back Tap, set it to run the shortcut. When you see the screen stay black, double or triple tap the back of the device, and it should reset the brightness to 10%. (You can use any percentage, but 10% should be enough so you can see the screen and make other adjustments).

If you don't want to use back tap, you can also run the shortcut from the Action Button.

Hi there

Please try this

Perform a Force Restart: Instead of a long power-down sequence when the screen locks up, do a hard reboot:

1. Press and quickly release the Volume Up button.
2. Press and quickly release the Volume Down button.
3. Press and hold the Side (Power) button until the screen goes black and the Apple logo appears (this can take up to 10–15 seconds). 

Check for Misbehaving Apps: If the black screen happens when opening a specific application, check the App Store for pending app updates or remove the app until its developer releases an iOS 27 compatibility fix.

This happened to me this morning.

I was using it one moment, and the next it was gone. I walked to the Apple Store, and they said they were gonna replace it, but at the last minute they told me to put it in recovery mode and get a new update. The tech said there is an internal bulltin that is out saying that this is a known issue.

I am about to go through it and lets see what happens. Fingers crossed.

Having the same issue on iPhone 16 Pro Max. The black screen appears regularly during wired charging with a loading icon showing in the centre. Only started happening after upgrading to iOS 27 and almost every charging session. The current fix is to hold power and volume up until the phone vibrates. Press the power button again and sometime the lock screen will show. Other times to fix I need to unplug the phone - do the same and wait a little.

I hope it's fixed soon with an update

Respectfully, 132 people found this specific post and said they had the same issue. All of them (including myself) stated it started after the iOS 27 upgrade. Nearly every one of us has different hardware, pretty sure it’s not an individual hardware problem.

Yes, I've had this issue too. It seems to be affecting a minority of users. If you wait a moment, occasionally push the power button again and tap the screen over the next minute or so it will come back on. No need to get aggressive by tapping or pushing a lot, it's not that it's stuck off, it's being slow. I'm still experimenting, there may be a specific amount of time to wait, but as it's only happening once or twice a day, I'm able to to tolerate it for now.

I think your options are do a hard reset and restore the phone or wait until the next patch. I'm sure this is affecting enough people that it's at the high end of Apple's priority list of bugs to fix.

I would like to clarify that my iPhone 14 was functioning normally before updating to iOS 27.2. I had never experienced any display issues, unexpected black screens, or similar problems before this update.

Immediately after updating to iOS 27.2, my device remained powered on, with sounds and vibrations still functioning, but the display went completely black.

I had to perform multiple force restarts before the display eventually returned to normal.

I also noticed several diagnostic panic logs generated during this incident, including repeated iBoot panic reports.

I would appreciate it if Apple could investigate this as a potential software or firmware-related issue following the iOS update, rather than immediately attributing it to pre-existing hardware damage.

I would also like to ensure that the diagnostic findings are properly documented before any repair or component replacement is recommended.

I think i found a FIX: go to settings / accessibility / Display and text size — here turn off “show borders”

I too have been experiencing this issue on my iPhone 16 Pro. It usually happens first thing in the morning when I grab my phone off the charger when I wake up. About 20-30 seconds where the screen is on but completely black. I say this because if I swipe up like I normally would and tap around, I’m usually in some random app when the screen does turn on indicating my touches registered. I would imagine it’s some kind of auto brightness issue. It’s definitely a bug from iOS27 as it did not occur before.

I can tell you that this problem also happens on the iPadOS 27 with my M1 iPad. Recently this problem becomes more and more annoying because now the black screen occurs more frequently and it takes longer for the screen to turn on. It used to be only for 10-20 seconds now it takes like 10 minutes.

Aggressively turning on and off becomes a new routine every time I want to access my iPad. Tried everything, changing settings, uninstalling / offloading unused apps, etc. Didn’t work.

This problem happens only after the iPadOS 27 upgrade and the update 27.0.1 does not fix it. I also can see people are complaining about this annoying bug at Reddit.

So please Apple fix it because it’s turning from annoying to stressful.

Also currently I’m trying to download the iPadOS 27.2 public beta 2 and hope it will fix it. If not I’ll try the developer beta 3.

iPhone 16e - same. ios27.0.1 hasn’t fixed the problem.

ive tried everything suggested in the posts in this thread except having my phone checked by an apple tech. The problem occured only after ios27 upgrade & this is happening to too many users with different models for a hardware problem to be a plausible cause.

auto brightness keeps defaulting to “on” despite not turning the phone off.

ive owned iPhones since they were first available & this has been the most annoying & persistent problem I’ve encountered.

Guys! It is because of a software glitch or a broken code. Wait until the next version or just contact Apple Store and pressurize them for the best steps. OR, just factory reset,

iP 14 PRO, iOS 27.2 - bug still here

Yes exactly my case on ios27 on iPhone 15pro max. When falling asleep listening to podcast the following morning the phone does not wake. Screen remains dark. After a minute or so after pushing power it comes back on. It is consistent every morning.

after doing the ios27.1 ? Update the screen still stays dark after falling asleep listening to podcasts. I can’t bring the screen on and oftentimes have to wait for 5 minutes for screen to come on. Can Apple fix this bug?? Tried hard reset and still having issues.

After updating to ios27 - unfortunately I deal with these issues as well. iPhone 17 pro max worked perfect before - after update - screen freezes - when watching videos screen quickly flashes black also gets slightly cloudy. Not sure if it’s the colors in the videos but as stated before. This has not happened before updating to IOS 27

Same for me (iOS 27.0.1 on a 14 Pro) especially when I’m in a dark room and I place the phone down on a charging stand. Also noticed weird Bluetooth issues after upgrading. After using speaker phone my BT will swap to the oldest BT version and the audio sounds like it’s streaming at an extremely low bitrate at a terrible quality. Only goes back to normal after rebooting.

NO SURPRISE … EVERY APPLE UPDATE IT TAKES ME 2 weeks to try straighten the mess of glitches on my I PHONE ! … I HATE APPLE UP DATES AND TRY TO PUT THEM OFF AS LONG AS POSSIBLE . THEY NEED AN INDIAN 🇮🇳 IT PROGRAMMER ASSIGNED TO EACH UPDATE TO FIX THE FUBARS !

ANOTHER APPLE FUBAR GLITCH ! 27 UPDATE

BLACK SCREEN ISSUE LIKE THOUSANDS OF OTHER APPLE I PHONE VICTIMS OF STUPIDITY ! UPDATES ARE HAZARDOUS TO YOUR HEALTH THE FRUSTRATION OF CONSISTENT GLITCHES WHEN YOU UPDATE IS A GIVEN ! 2-3 WEEKS TO TRY TO FIX MY PHONE AFTER THE ASININE USELESS MANDATORY UPDATES !

Dupa actualizarea ios27 si mie mi se intampla asta pe un iPhone 14 Pro.

Se întâmplă când sunt într-o cameră întunecată, ecranul este complet oprit/negru, dar încă răspunde la atingere și butoanele încă funcționează.

Apple ar trebuii sa faca ceva in legatura cu aceasta problema cat mai repede!!!

Ok...update...it CONTINUES to have this issue even after latest ios27.2 update. Mostly, when the screen turns off (or I push the power button to turn the screen off), and I try turning it back on, the unit is *completely* unresponsive. Sometimes I am running a podcast, sometimes not. It takes 20-50 seconds for the unit to respond. It is quite unacceptable. I simply wonder if Apple coding department simply doesn't care or is overwhelmed. This is uncharacteristic of apple in releasing something with this level of bugs. Regardless--apple PLEASE resolve this! It is seriously hampering my use of such a vital product in my workflow.

PS--thank to ALL who have upvoted this message! Together hopefully we can get this resolved.

I have been to the apple store twice and they have not found anything with diagnostics they recommend the factory reset

Did they recommend a reset all settings or reset to factory defaults? Did you ask about the stickers? What did the Apple Genius say??

The recommended a reset all settings which i did and they said the sticker problem should be resolved as well but it hasn’t

I am also facing this randomly. But i don't have to restart- it comes back after 20-30 seconds.

Never happened before. Only after the upgrade.

This has happened randomly on a few occasions since updating to ios27. Twice whilst on the train and needing to show tickets. A forced reset restarts but it is concerning.

I also experienced the problem after the iOS 27 update. The screen sometimes stays black. It's annoying.

This is also happening to me

Same here on my iPhone 14 Pro Max. It’s been happening since day one of the update. My phone also gets really hot, and I have to force restart it every time. It’s extremely frustrating.

Same here on my iPhone 14. Trying to unlock from idle, the screen keeps freezing and black.

Update: 27.0.1 did not fix it.

No OP Is right I myself have this issue and I know of others that do too

No luck !!

I had to get a new phone. It was totally gone.

Having the same issue after updating to ios27 with my 16Pro. Need help!

Same after updating to iOS 27 this is happening frequently now

I regret updating

fix it apple

I have the same issue with my iPhone 15 pro.

fix it Apple.

I have just finished updating my software to 27.0.2 iphone 14 pro rebooted the phone now its not responding to my touched like it frozen how and go about it help

Same issue, iOS 27.2, iPhone 18Pro.

Always on seems not to always work as well.

The same thing has been happening to my 14 pro ever since the iOS 27 update.

It’s now November and the fact that the Apple hasn’t fixed this is insane. It’s not just this persons singular phone.