User level: Level 1 (4 points)I’ve pre-ordered 2 iphone 18 pro max when pre-order in Swiss launched, it’s the 8th day the order status is still “Processing” but I haven’t been charged, I can’t contact Apple Support 0 ways to contact them with live chat, they don’t give me answers about my case. MY BANK NOT CHARGED, not even a single try to charge the bank, the money is available in my bank !
It says it will be delivered 24-29sep but 0 updates !
[Re-Titled by Moderator]
Original Title: ORDER CONFIRMED. PAYMENT NOT CHARGED.
Posted on Sep 20, 2026 10:58 AM
User level: Level 10 (233,174 points)Sep 20, 2026 11:04 AM in response to xaxsv888
xaxsv888 wrote:
I’ve pre-ordered 2 iphone 18 pro max when pre-order in Swiss launched, it’s the 8th day the order status is still “Processing” but I haven’t been charged, I can’t contact Apple Support 0 ways to contact them with live chat, they don’t give me answers about my case. MY BANK NOT CHARGED, not even a single try to charge the bank, the money is available in my bank !
It says it will be delivered 24-29sep but 0 updates !
[Re-Titled by Moderator]
Original Title: ORDER CONFIRMED. PAYMENT NOT CHARGED.
There is nothing to change. Your order will remain in Processing until just before the phones are getting ready to ship and that's when your credit card will be charged. It will happen within the time frame Apple promises. So, you're fine and there's nothing you need to do.
User level: Level 9 (64,078 points)Sep 20, 2026 11:34 AM in response to xaxsv888
Then you’ll need to chat or call Apple Support in your country or region. This is not Apple Support and Apple and Apple Support do not participate here. You need to call Apple. We’re all Apple users like yourself.
You can contact Apple Support in Switzerland by calling the toll-free number 0800 00 1853 or by visiting the Apple Support Switzerland website for online chat and service options.
User level: Level 10 (233,174 points)Sep 25, 2026 4:27 AM in response to xaxsv888
xaxsv888 wrote:
It’s 25th today, order status still “Processing”, very disappointed with APPLE !!!!
Support not helpful !
I don't know why you're disappointed with Apple. Your order is progressing as it should progress and you WON'T be charged until your order is being shipped.
User level: Level 9 (64,078 points)Sep 20, 2026 11:01 AM in response to xaxsv888
Congratulations on your new iPhone!
Apple typically does not charge the payment method until you delivery status changes to readying for shipment. This usually occurs 24 to 48 hours before the device actually ships.
User level: Level 1 (45 points)Sep 20, 2026 11:01 AM in response to xaxsv888
I wasn’t billed until the phone was shipped. IDK
User level: Level 1 (4 points)Sep 20, 2026 11:21 AM in response to lobsterghost1
Usually last year, payment charged immediately and shipped faster
Now I don’t know if order will be sent on that day 100% sure….
I don’t know, I’d like to live chat them
User level: Level 1 (4 points)Sep 23, 2026 10:18 AM in response to xaxsv888
Text changed to “We’re preparing your order and will notify you when it ships.”
Status still Processing, Payment still not charged. It’s 23rd September.
Delivery time is 24-29sep.
User level: Level 1 (4 points)Sep 25, 2026 4:24 AM in response to xaxsv888
It’s 25th today, order status still “Processing”, very disappointed with APPLE !!!!
Support not helpful !
Originally posted at discussions.apple.com/thread/256361352