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Bouncing Blue Box Returns on Apple TV 4K: How to resolve the persistent issue?

This has to do with the Bouncing Blue Box that frustrates wives and children and basically just makes life for the family IT tech miserable. Initially, simply a hard reboot of the Apple TV 4K was enough to stop it. Then it didn't so additional research identified Voiceover as an issue and turned it off ... and that resolved the issue for a long time. Now rumors of a new Apple TV box are out, software is upgrading to 27 and the issue has returned. I am currently using the most recent hardware (Wi-Fi + Ethernet) wired to 1gb ethernet port on router and router being fed by 2GB fiber modem. Checked version update, rebooted via system menu as well as simply unplugging. Nothing has worked so far. Input would be greatly appreciated. I'm sure hoping the new Apple TV fixes a lot of these issues. It makes no sense that a good solution has not been found. One note regarding the bouncing blue box. We basically ignore it and look for where the white box is and that works most of the time ... but not always. Seems to be a timing thing of where the blue box is on the screen when you hit select button.



[Re-Titled by Moderator]

Original Title: Bouncing Blue Box Returns

2 replies

Not sure whether you have same box or not. 4th gen only applies to the boxes that are not 4K, the latest 4K is 3rd gen. Anyway, I did shoot a video but this doesn't allow a video to be attached so I'm attaching a photo that actually shows two blue boxes, one bright one and on dark ... both around the alphabet bar. It's like if you had a keyboard attached and where tabbing through a form.

I have the 4th Gen 4K Apple TV set top box. I have no idea of what you speak. Could you post video or photos of the issue?