iphone 18 Pro has kernel panicked two times since bought 2 days ago.

If you bought DIRECT from Apple (not from a Reseller of any description) you have a strict 14 days to return your purchases for a full-value refund/exchange, for any reason. Applies only in same county as purchased, and not in all Markets (generally NOT is the Far East).

If the Genius Bar technicians do not know what is wrong, I recommend you exchange that sample for one that does not crash. They know that as well, and (especially on newly-introduced products) may recommend an exchange.

I suggest that, to make your own life easier, you exchange yours for one that works better while you still can.

Note that Apple Genius Bar technicians are NOT trained to read panic reports.

If more than a very small number of these are freezing and panicking, Apple needs your help in determining which ones are affected. Apple thinks they ALL work perfectly, or they would not have shipped them.

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In only a few minutes time, you can post summary of what is happening to you on the Apple Product Feedback pages. Apple generally does not respond, but those informal Bug Reports DO get forwarded to Apple Developers for consideration. You can include a link to this (public) discussion.

Product Feedback - Apple

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With a bit more effort, you can contact Apple telephone support, and work with them to try to resolve the situation. If no joy at the "first responder" level, be sure to ask them have a Specialist contact you. Be sure to mention this (public) discussion, where they can read more about it and see a sample panic report.

You cannot read the gibberish in Analytics unless you have special software to decode the data and special training to know how to interpret the results.

For example, if you look at the model number of your iPhone in Analytics, it is not the same model number of the iPhone that you have in your hands.

Make an appointment at the Apple Store / Genius Bar if you are concerned.

JEDI-X wrote:

<Panic Full Iphone 18 pro.log>

I keep hitting character limits. Here is the first part of the first section of the first panic log.

If you think there's an issue with your phone, take it to Apple who can actually read the diagnostics. You simply cannot learn ANYTHING by trying to read them. ONLY Apple and ONLY with specialized tools can the diagnostic logs be read on ANY iPhone. You'd have more luck hopping on a spaceship and landing on a planet where the beings there spoke a language you've never heard and finding a way to understand them. Otherwise, trying to read diagnostics is a foolproof way to spook yourself for no reason at all.

Let us know what the Genius guys find.

By the way, the first thing that they will do is perform a Forced Restart on your iPhone, so if you have not already done that a few times, it might save you a trip.

Force restart iPhoneApple SupportOfficial Apple Support › guide › iphone › ios

Div200M wrote:

I got iphone 18 pro max replacement but new phone also has panic shutdowns. What should I do as I cant keep changing phone

Read this from 9to5 Mac --> https://9to5mac.com/2026/09/23/apple-iphone-18-pro-rebooting-bug-software-update-fix/

If service is required on your device, Apple insists that you affirm that you ALREADY have all the backups you want, and does NOT promise to return your files after service.

So be sure you make a backup before you go to the store.

I recommend backing up to your Mac, if you have Mac. Easy to do when connected by a cable.

looks like every 18 pro has this Panic restart issue on certain case. Maybe it's our face... lol

Check this YouTube, CC with English.

https://www.youtube.com/watch?v=mdWgsa49wuY

starting at 3:40.

I just tested with 3 iPhone 18 pro with coworkers and all 4 of them including mine did freeze then restarted and generated panic full log.

I suggest until Apple releases a software update - turn off Face ID and only use a code when unlocking the iPhone to avoid random rebooting. I don’t think Replace is the answer for the worldwide problem.

Same here, 2 kernel panics after/while Face ID usage the last 2 days. One right at the cashier in a supermarket.

Sent crashlog to AI too:

Art: Kernel-Panic (Bug-Type 210) → Neustart des iPhones

• Gerät/OS: iPhone19,2, iOS 27.0 (24A437), 21.09.2026 09:50

• Ursache: SEP Panic: [elfour panic] exception.c – Fehler in der Firmware der Secure Enclave, gemeldet über AppleSEPManager

• Kontext: Uptime ~1,7 Tage; Panic 51 s nach einem Sleep/Wake-Zyklus; kein Speicherdruck, keine Fremdtreiber

Same issue, 3 restarts so far. SEP Panic. One more i am gonna exchange it

Unplugged136 wrote:

I suggest until Apple releases a software update - turn off Face ID and only use a code when unlocking the iPhone to avoid random rebooting. I don’t think Replace is the answer for the worldwide problem.

<< I don’t think Replace is the answer for the worldwide problem. >>

When speaking in this public forum: be certain you are speaking ONLY for yourself.

Only Apple, Inc can decide what is the issue here, and its real solution.

Only Apple, Inc can decide whether it does apply worldwide or to only a tiny minority of devices that have an as-yet-undetected Hardware issue or software conflict. In general, when an issue is widespread, these forums will be over-run with posts about it, and to date they are simply NOT. That suggests this issue involves very few devices.

As Users, we need to contact Apple with as much information as. as possible, and let them know that it IS an issue, or they will not do anything.

<< something soon to be patched (?). >>

As far as readers can tell from what you have shared, YOU are the only one suffering from these frequent kernel panics. If it were software that required a patch to be stable, there would be hundreds of posts on this issue, and there are instead NONE.

I honestly don't remember but my wallet and safari icons move after I turn lockdown mode on/off.

Think I was just surfing the internet in safari. I do have face ID turned on for nearly all of my apps also.

I never use my phone/Applepay to pay for things.

No, just watching it. I have 2 weeks and really don't feel like going through the setup process again. I also threw away the box so not sure how much that matters on returns (?) I've never returned an Apple product.

Div200M wrote:

I got iphone 18 pro max replacement but new phone also has panic shutdowns. What should I do as I cant keep changing phone

Ask the people who provided the replacement phone. THEY are the experts.

I did

I have, multiple times.

Phone is otherwise working fine. Has not restarted since yesterday due to kernel panick.This might be much ado about nothing or something soon to be patched (?)

It could be hard or software. I can’t guess what the analytics reports contained. If you want me to diagnose the issue, please share the analytics report.

I keep hitting character limits. Here is the first part of the first section of the first panic log.

I have enough information. What exactly were you doing before this happened. Was it anything to do with Apple Pay, Apple Wallet, credit or debit cards?

Did you return the device or not ?

It happened to me once today. I am thinking what to do

Jeff Donald wrote:

<< I have enough information. >>

Won't you please share what you see, if it is at all helpful? or if not

provide some further guidance based on it?

I got iphone 18 pro max replacement but new phone also has panic shutdowns. What should I do as I cant keep changing phone

I’m living in the Middle East not us. And I have rebooting problem randomly. My phone have SIM card slot and C2 modem, not us version. So the problem worldwide.

and I only speak for myself