Apple Wallet issue with passes being removed on their own without expiring or being touched or any apps being deleted! PLEASE HELP!!! 😬🤕

Did you mean series 12 watch? Series 2 is quite old at this point. I didn’t think even had a Wallet?

My understanding or at least my interpretation of Apple Developer documents is that the card/pass/membership issuer can restrict the pass to one device. Watches and iPhones are generally treated as one device. Factory resetting the Watch may have removed the card when the iPhone tried to sync with iCloud. Again, the issuer generally sees a Watch and iPhone as one device.

The newness of a device is not the issue. The real issue is the limitations the issuer places on their passes. Apple can’t intercede on issuer restrictions.

So, with all that said, how do you proceed? The issuer needs to reprovision your account and pass. Once it’s not associated with any device it can be added to your Wallet app on your new iPhone.

The issue of the passes control them. Have you confirmed with the NFC pass issuer they permit the pass on more than one device? My suspicion is you can add the pass, but when their system recognizes the pass on multiple devices it deletes the recently added pass from the device.

Apple doesn’t control the passes. The issuer of the pass, card etc. can remove cards. Do you have the same card on more than one device? If so, does the issuer permit the pass on more than one device?

How exactly did you add the Tesco card?

The issuer of the NFC card needs to reprovision your account and remove any associated device so it can be added to your iPhone.

Nope, I meant series 2 😂

it is old. A you can get cards on it. But I don’t have any on it. It’s got no cards in the wallet.

My issue isn’t having the pass on multiple places or devices.

for example, my Club card for Tesco. It’s on my new phone only. But yet it still disappeared after two days. No reason why.

I can add it to my new phone. Absolutely fine. They all go in, but certain ones just don’t stay. They remove themselves.

My football NFC being one of them. A that’s one the club restricts to one device. A once it’s disappeared from my phone. The NFC pass still thinks it’s on a device. But it’s not. So you can’t re-add it because the pass thinks it’s on somewhere.

the Tesco one, as it has no restrictions can be re-added as many times as I want.

bit it just won’t stay. Keeps disappearing. Bank cards are fine. They stay. It’s others that go.

Through the Tesco app. Adding it from the club card page.

Clicking it. Add to wallet.

The football one has been reset multiple times by the club. To the point it started to look suspicious the amount of time I was asking for a Reset.

The issue isn’t the club or getting the pass from the club. I can obtain it fine. It just won’t stay. It disappears the same as Tesco. I lose them at the same time. But because the NFC has restrictions on it. When I try to re-add it. It says it’s on a device. It’s like my passes are getting stuck in iCloud and think they’re on devices when they’re not.

I have the NFC pass for the Football on an old iPhone which isn’t logged into my Apple ID. An it stays there forever. It works as intended. But as soon as I put it on my iPhone 15 and this new one. They go. So there’s a glitch in the iCloud so where I think and need to get a way around it. But no one can barely understand what I’m trying to explain to help 😂

This issue still happens even on my new iPhone.

it started happening when I upgraded two phones ago, so I thought maybe a new phone any fix it. But it hasn’t. Still happens.

I hope Apple will one day figure this out because it’s such a pain to have to deal with!

I’m having to run two phones just to have certain passes that aren’t interrupted.

The same passes that disappear on my phone and my iCloud account don’t disappear on a factory reset phone not logged in. Which shows it’s not the passes that are the issue but my Apple ID or iCloud account. But no one has a fix!

Do you have an Apple Watch paired with your iPhone? What is the status of your iPhone 15? Has it been erased to factory default settings?

I have an Apple Watch series 2.

I factory reset it when I connected it to my 18Pro Max.

My iPhone 15 Pro Max is still logged in as I’m making sure it was all sorted before I erased it.

So annoying my Tesco club card is doing the same. Put it back in my wallet then the next day it’s removed itself

How was the passes added to the device? What kind of passes are they, concert tickets, airline boarding passes, train tickets etc.? Are your Wallets synced to your iCloud account?