Cannot see shared locations on iPhone 18 Pro Max, showing 'off network' message

I just got the new 18 pro max and the people who share their location with me I can’t see. It says off network, no location found. But everyone can see my location.

I looked at my settings and it shows that my location is shown with this device and everything is on. What do I do?

Posted on Sep 20, 2026 6:31 AM

1 reply

WheelieNick

Level 9 (74,110 points)

Sep 20, 2026 10:57 AM in response to lilit247

To fix the "off network" or "no location found" error on your new iPhone 18 Pro Max when viewing others, check your System Services location toggle, as it often gets missed during device setups.

1. Enable "Share My Location" in System Services

Even if your general location sharing is on, a deeper system toggle might be turned off.

Open Settings.
Go to Privacy & Security, then tap Location Services.
Scroll all the way to the bottom and tap System Services.
Look for Share My Location and turn it ON.

2. Verify "Find My" Permissions

Go back to Settings > Privacy & Security > Location Services.
Tap on Find My.
Ensure access is set to While Using the App and that Precise Location is toggled ON.