User level: Level 1 (4 points)How to turn off stolen device protection when Face ID doesn’t work?
trying to download photos off my old iPhone onto my computer - but Trust requires Face ID which doesn’t work and can’t turn it off because Stolen Device Protection is on and can’t turn off without Face ID either
Posted on Sep 19, 2026 11:05 PM
User level: Level 4 (1,077 points)Sep 20, 2026 12:25 AM in response to lillee273
Hi, you can use your passcode to unlock device protection but the iPhone will try use Face ID. Tap Try Face ID repeatedly (3-4 Times) then the system should give up and ask for your passcode. Try turn off Stolen Device Protection in your familiar location.
Originally posted at discussions.apple.com/thread/256360976